360 Degree People Management Skills for Practice Managers
Most management positions involve negotiations with people in a variety of contexts. In this session we look at how manage relationships in all of these directions.
With Direct Reports ? as Practice Manager you will have to lead a team of receptionists and other staff with differing levels of skill and experience. We look at how to motivate, challenge, correct, and inspire this important team.
With Professional Colleagues ? as Practice Manager you will have to offer leadership to Practice Nurses and other Healthcare Professionals. This can be a grey area because often these colleagues do not see themselves as reporting to you as the manager. We look at how to navigate this important area in order to offer direction without damaging your working relationships.
With General Practitioners ? GP?s occupy the CEO and yet their primary role is patient care. This leads to a tension between the need to give a management lead and the pressure to respond to medical needs. In this session we look at how to lead GP?s towards your desired management goals.