Key Skills for Practice Receptionists

Key Skills for Practice Receptionists

This two-hour session is delivered at the practice to all reception staff. The aim is to make the session most effective by choosing the most appropriate subjects from the following:

Understanding the pressure and culture of being on the front line, The importance of being a team member, Understanding personality types, Body language and dealing with conflict, Listening skills and the art of asking the right questions, Understanding context, Assertiveness, Prioritising workloads.